Turn AI Into Business Action.
We build AI agents that understand, decide and execute across your business — connecting your data, people and systems to get real work done.
30 days to production. Zero-trust governed. 99.9% SLA.
| agent | action | system | status |
|---|---|---|---|
| Sales.Agent | QUALIFY / LEAD_48291 | CRM | PASS |
| KYC.Agent | VERIFY / CUSTOMER_8831 | Identity | PASS |
| Claims.Agent | TRIAGE / CLAIM_99281 | Claims | PASS |
| Retention.Agent | OFFER / CUSTOMER_1128 | CRM | REVIEW |
| Finance.Agent | REFUND / $12,500 | Payments | BLOCK |
| Voice.Agent | RESOLVE / BALANCE_INQ | Core Banking | PASS |
Trusted by enterprise leaders worldwide
Autonomous Voice AI Agents: Sub-2-Second Conversational Latency.
Replace legacy IVR phone menus with conversational Voice AI agents that listen, understand context, and resolve complex customer requests in natural language.
Zero Hold-Time Resolution
Immediate First Call Resolution for identity verification, claims intake, scheduling, and billing queries. No wait, no transfers, no menus.
Real-Time PII Shielding
Redacts sensitive personal and financial data on the fly with sub-5ms proxy latency to maintain full regulatory compliance during every call.
Multi-Modal Handoff
Dynamically dispatches SMS, WhatsApp links, or visual collateral directly to the customer's phone during the active voice call.
Conversational Chat Agents: From Support Channels to Revenue Engines.
Turn passive web and app chat into an active execution layer. Unlike basic chatbots, RisingPoint Chat Agents reason through intent, connect to live CRMs, resolve multi-step tickets, and surface real-time cross-sell opportunities.
24/7 Autonomous Engagement
End-to-end conversations across Web, WhatsApp, Mobile Apps, and Enterprise Messaging. Always on, always resolving.
Proprietary Data Context
Feeds directly off your structured databases and enterprise knowledge bases. Accurate, hallucination-free answers grounded in your data.
Predictive Action
Recommends next-best-action during support conversations to convert standard inquiries into upsell transactions and higher CSAT.
Why Enterprises Choose RisingPoint.
We build the production infrastructure that makes AI actually work inside your business.
We build. We don't advise.
Every engagement produces a production system. We engineer, deploy, and maintain your AI end-to-end.
Revenue re-invested into R&D.
AI-native engine continuously re-investing growth into research and product delivery.
30 days to production.
Our 5-phase deployment model gets autonomous agents live within 30 days with governance from day one.
Global. Regulated. Proven.
EU, GCC, APAC, North America. Every deployment built for regulated industries.
Security is the foundation.
Zero-trust proxy, AES-256, immutable audit trails. GDPR, EU AI Act, PCI DSS, SOC2 built into the core.
Dedicated architect. Always.
Lifetime solutions architect. Continuous tuning, monitoring, updates, and 99.9% SLA enforcement.
Production AI Across Every Enterprise Layer.
Enterprise Agent Builder
Visual drag-and-drop + Python/TypeScript. 45 MCP tool bindings. Multi-agent orchestration with regression testing and dynamic memory state.
45 MCP ActionsFintech & Payments
Neo-banking, AI collections, fraud scoring, DuitNow QR / ISO 8583, KYC/KYB, cross-border settlement, unified CDP, MLOps.
5M+ Daily TxnsVoice & Conversational AI
Sub-2s voice latency, 60+ languages, PSTN/SIP + chat. Omnichannel chat agents that resolve, convert, and retain across all channels.
Sub-2s LatencyInsurance AI
Lead qualification, multi-carrier quotes, automated underwriting, claims triage, FNOL processing, policy renewal, omnichannel distribution.
5 Days to 3 MinHealthcare AI
Patient triage, intelligent scheduling, pre-authorization, clinical decision support, prescription workflows, EHR integration under HIPAA controls.
24/7 Clinical SupportAI Governance & Security
Zero-trust proxy, PII redaction, model drift controls, immutable audit trails. GDPR, EU AI Act, PCI DSS, SOC2 baked into every layer.
AES-256 / TLS 1.3Production Metrics That Matter.
Trusted by Growing Companies Worldwide.
"Rising Point's AI Agents have empowered us to achieve unprecedented efficiency and innovation. A trusted partnership — going beyond conventional vendor expectations."
Sharan Valiram
Executive Director, Valiram Group (Tumi & Coach)
"Impressive speed and accuracy delivering custom AI Agents. Their team went above and beyond — always quick to respond and incredibly helpful."
Hugh Koh
Chief Vision Officer, PMC
"The impact is profound. They have transformed the way we engage with our customers and operate our business, driving growth and success."
Matthew Barsing
Vice Chairman, MABC
Enterprise AI Case Studies: Deep Impact.
End-to-End Insurance Agentic Sales & AI Governance
Deployed custom agentic workflows for a major property and casualty insurer. Autonomous agents handle lead qualification via voice and chat, calculate risk-adjusted premiums across multiple carriers in real time, cross-reference underwriting against registry databases and medical coding rules, and log every decision in immutable audit stores. Policy issuance turnaround was cut from a 5-day manual process to under 3 minutes with a 100% regulatory compliance audit score and 34% growth in agent network productivity.
Patient Triage & Pre-Authorization Automation
Built and deployed conversational AI agents for a regional healthcare network handling patient triage, symptom assessment, and intelligent appointment scheduling integrated with hospital management systems. Automated insurance pre-authorization verification reduced administrative delays by 62%. Clinical decision support agents assist physicians with evidence-based recommendations while maintaining full HIPAA compliance and audit trails across every patient interaction.
AI Neo-Banking & Intelligent Financial Assistant
Integrated a production-grade AI Digital Assistant supporting 60+ languages for a multinational digital bank across APAC and GCC. The assistant handles natural language financial queries, executes transactions, provides personalized spending analysis, and issues multi-currency virtual cards. Over 15 million transaction queries processed with zero security breaches, 74% automated resolution rate, and 3x increase in daily active user engagement.
Autonomous Debt Collections & Behavioral Decisioning
Replaced a manual call center operation with empathetic conversational voice agents for a regional consumer lending institution. The AI Collections Engine performs behavioral DPD segmentation, coordinates multi-channel outreach across voice, SMS, WhatsApp, and email, tracks promise-to-pay commitments in real time, and triggers instant payment settlement links during active conversations. Recovery rates increased 48% while manual labor costs dropped 40%.
Omnichannel Luxury Retail & ERP Automation — Valiram Group
Deployed Conversational Agentic AI connected directly to SAP ERP for Valiram Group, managing luxury brands including Tumi and Coach across Southeast Asia. Agents handle real-time inventory lookups, automated order modifications, VIP loyalty requests, and cross-sell recommendations. Customer queue times dropped 84% with a 31% increase in cross-sell conversion, all protected by sub-5ms security proxy.
Cross-Border Trade Automation — MABC
Built a multi-agent network for the Malaysia Australia Business Council to process complex trade inquiries, parse verification documents, match businesses across regional commercial networks, and route member requests automatically. Operational turnaround was reduced from 3 business days to under 2 minutes with 98.2% automated resolution accuracy, freeing administrative staff to focus on high-value relationship building.
Security & AI Governance: Enterprise Control.
GDPR
Full EU alignment.
EU AI Act
High-risk conformity.
Central Banks
BNM, MAS, UAE CB.
AI Privacy
PDPA, CCPA, LGPD.
PCI DSS
Payment security.
SOC2 Type II
Continuous audit.
Estimate Your AI Automation Savings.
250
$2,000,000
$680,000
Annual Savings
34%
Cost Reduction
1,200 hrs
Hours Saved
4.2 mo
Payback
Discovery to Production in 30 Days.
Audit & Architecture
Days 1–5
Process mapping, bottleneck analysis, Agent Builder tool definition, ROI validation.
Governance & Security
Days 6–10
Zero-trust boundaries, PII rules, AI Governance guardrails, custom MCP schema.
Production Pilot
Days 11–20
Agents deployed to sandboxed environments with simulation and token optimization.
Enterprise Scale
Days 21–30
Go-live, ERP/CRM/Core Banking integration, operational team enablement.
Dedicated Architect
Ongoing
Continuous tuning, MLOps drift tracking, feature updates, 99.9% SLA enforcement.
RisingPoint Leadership.
Rajesh Melwani
Founder, CEO & Visionary
The brainchild behind RisingPoint. MIT-trained technology entrepreneur with a clear mission to bring production-grade AI into every enterprise. Two decades leading operations for Uber, Equinix, StubHub, Zara, Canon, SC Johnson, and Fortune 500 firms.
Dr. Tanushka Mansukhani
Insurtech & Healthcare Strategy
Head of Healthcare Accounts Strategy with over two decades in clinical practice and healthcare leadership, driving smarter delivery models at the intersection of medicine and technology.
Aparup Sengupta
Advisor, Corporate Governance
Serial entrepreneur, Chairman of AAJ Global Group. Former Global CEO of Startek & Minacs. 18+ cross-border acquisitions across 13+ countries. Corporate Dealmaker of the Year (Asia).
Mohit Kumar
Advisor, Strategic Partnerships
30 years of Asia-Pacific and international leadership across engineering, complex infrastructure, and environmental sustainability. Double-digit organic growth and strategic M&A.
Roshan L.
Senior Director, AI & Data
Leads the strategic evolution of RisingPoint's AI engine, MLOps, and enterprise data ecosystems. Bridges data science with business growth through robust governance frameworks.
Schedule Your Enterprise AI Audit.
Tell us which process you want to automate. We will show you how it runs in production — in 30 days.
AI is becoming the interface. RisingPoint makes it operational.
See what your enterprise could automate.
Legal
Rising Point Technologies Sdn. Bhd.
Registered in Malaysia
Business Registration No. as per Malaysian Companies Act 2016
Registered Office: Kuala Lumpur, Malaysia
RisingPoint LLC (U.A.E)
Registered in the United Arab Emirates
Licensed under UAE Commercial Companies Law
Registered Office: United Arab Emirates
Terms of Service
These Terms of Service ("Terms") govern your access to and use of the website risingpoint.io and all associated services, platforms, and products (collectively, the "Services") operated by Rising Point Technologies Sdn. Bhd. and RisingPoint LLC (U.A.E) (collectively, "RisingPoint", "we", "us", or "our").
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not access or use the Services.
1. Eligibility and Acceptance
You must be at least 18 years of age and have the legal authority to enter into binding agreements to use the Services. By submitting any inquiry, request, or form through the Services, you represent that the information provided is accurate and complete.
2. Scope of Services
RisingPoint provides enterprise AI consulting, software development, deployment, and managed services. All project engagements are governed by separate Master Service Agreements ("MSA"), Statements of Work ("SOW"), or other written agreements executed between RisingPoint and the client. The content on this website is for informational purposes and does not constitute a binding offer.
3. Confidentiality
Any information shared through contact forms, emails, discovery calls, or other channels with RisingPoint will be treated as confidential and will not be disclosed to third parties without your written consent, except as required by applicable law.
4. Limited Warranty & Limitation of Liability
RisingPoint provides a limited warranty on project deliverables, valid exclusively for the duration of the active service period as defined in the applicable MSA or SOW. Upon expiration or termination of the service period, all warranty obligations cease unless an extended support agreement is in effect.
To the maximum extent permitted by applicable law, RisingPoint and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunity, arising out of or in connection with your use of the Services. Total aggregate liability under any engagement shall not exceed the fees paid by the client under the applicable SOW during the twelve (12) months preceding the claim.
5. Governing Law
For services provided by Rising Point Technologies Sdn. Bhd., these Terms shall be governed by and construed in accordance with the laws of Malaysia. For services provided by RisingPoint LLC (U.A.E), these Terms shall be governed by the laws of the United Arab Emirates. Any disputes shall be resolved through good-faith negotiation before proceeding to the relevant courts of jurisdiction.
6. Modifications
RisingPoint reserves the right to modify these Terms at any time. Changes will be effective upon posting to risingpoint.io. Continued use of the Services after any modification constitutes acceptance of the updated Terms.
Privacy Policy
RisingPoint is committed to protecting the privacy and security of personal data collected through our website and Services.
1. Information We Collect
- Contact information (name, email address, company, role) submitted through forms or direct communication
- Technical data (IP address, browser type, device information) collected through standard web analytics
- Usage data (pages visited, interactions, referral sources) for the purposes of improving the Services
2. How We Use Your Information
- To respond to inquiries and schedule discovery calls or audits
- To deliver, personalise, and improve the Services
- To comply with legal obligations and enforce our Terms
- To send relevant communications about our services, with your consent
3. Data Protection and Compliance
We process personal data in compliance with the Malaysian Personal Data Protection Act 2010 ("PDPA"), the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, the EU General Data Protection Regulation ("GDPR") where applicable, and other relevant data protection laws. All data is encrypted using AES-256 at rest and TLS 1.3 in transit.
4. Data Sharing
We do not sell, trade, or rent personal data to third parties. We may share data with trusted service providers who assist in operating our Services, subject to strict confidentiality obligations and data processing agreements.
5. Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. You may request deletion of your personal data at any time by contacting enterprise@risingpoint.io.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, contact enterprise@risingpoint.io.
AI Regulation, Governance & Operational Limits
RisingPoint is committed to responsible, transparent, and compliant AI deployment. This section outlines our approach to AI regulation, the governance frameworks we adhere to, and the operational boundaries within which our AI systems operate.
1. Regulatory Compliance
All AI systems deployed by RisingPoint are designed, tested, and maintained in compliance with applicable AI regulations across the jurisdictions in which we operate, including but not limited to:
- EU AI Act (Regulation 2024/1689) — Our systems are classified and managed according to the risk-based framework established by the European Union. High-risk AI applications undergo conformity assessments, maintain technical documentation, and implement human oversight mechanisms as required.
- Malaysian PDPA (Act 709) — All personal data processing by AI systems complies with the Personal Data Protection Act 2010, including data processing principles, consent requirements, and cross-border transfer restrictions.
- UAE Federal Decree-Law No. 45 of 2021 — AI systems processing personal data of UAE residents comply with UAE data protection requirements, including purpose limitation, data minimisation, and subject access rights.
- GDPR (EU/EEA) — Where applicable, our AI systems comply with the General Data Protection Regulation, including the right to explanation for automated decision-making under Article 22.
- Central Bank Supervisory Frameworks — AI systems deployed in financial services comply with supervisory guidance from Bank Negara Malaysia (BNM), Monetary Authority of Singapore (MAS), UAE Central Bank, and relevant EU financial regulators.
2. AI Governance Architecture
Every RisingPoint AI deployment operates within a multi-layered governance architecture:
- Zero-Trust Security Proxy — All prompts, inputs, and outputs pass through a sub-5ms security proxy that performs real-time PII redaction, prompt injection detection, toxicity filtering, and content policy enforcement before any data reaches or leaves a language model.
- Immutable Audit Trail — Every prompt, agent reasoning path, tool invocation, decision output, and user interaction is cryptographically recorded in append-only audit databases. These records are available for regulatory inspection upon request.
- Model Drift & Bias Monitoring — Continuous monitoring detects accuracy drift, hallucination rates, response quality degradation, and potential bias. Automated fallback routing redirects traffic to alternative models or human review queues when thresholds are breached.
- Human-in-the-Loop Controls — High-impact decisions (financial approvals, claims adjudication, underwriting determinations) are configurable to require human review and approval before execution.
3. Operational Limits of AI Systems
RisingPoint AI systems, including the Tara AI Consultant on this website and all enterprise-deployed agents, operate within clearly defined boundaries:
- No autonomous financial transactions — AI agents do not independently execute financial transfers, trades, or payments without explicit human authorisation and client-defined approval workflows.
- No medical diagnosis — Healthcare AI agents provide clinical decision support, triage assistance, and administrative automation. They do not independently diagnose medical conditions or prescribe treatment without licensed practitioner review.
- No legal advice — AI systems do not provide legal advice. Outputs related to regulatory compliance, contractual terms, or legal matters are informational and should be reviewed by qualified legal professionals.
- No unsupervised access to production data — All agent access to client databases, APIs, and internal systems is governed by role-based access controls, scoped API keys, and time-limited tokens. Agents operate within the principle of least privilege.
- Hallucination mitigation — Enterprise agents are grounded in proprietary client data through retrieval-augmented generation (RAG) architectures and structured knowledge bases. Responses are sourced from verified data, not fabricated.
- Scope boundaries — Each deployed agent operates within a defined scope of authority. Requests that fall outside an agent's authorised domain are escalated to human operators or flagged for review.
4. Data Sovereignty & Deployment Topology
RisingPoint supports multiple deployment topologies to meet data sovereignty requirements:
- Managed cloud (AWS, Azure, Google Cloud) with regional data residency controls
- Sovereign cloud deployments for government and regulated-sector clients
- Private VPC (Virtual Private Cloud) with dedicated infrastructure
- Fully air-gapped on-premises deployments for maximum data isolation
Clients retain full ownership of their data at all times. RisingPoint does not use client data to train general-purpose models or share client data across engagements.
5. Transparency & Explainability
RisingPoint is committed to AI transparency. Upon request, we provide:
- Documentation of AI system architecture and data flows
- Explanation of agent decision-making logic and tool invocation chains
- Bias assessment reports and fairness monitoring dashboards
- Complete audit trail exports for regulatory or internal compliance review
6. Incident Response
In the event of an AI-related incident (inaccurate output, data exposure, or system misbehaviour), RisingPoint maintains a dedicated incident response protocol. Our SLA provides for notification within 4 hours of detection, root cause analysis within 24 hours, and remediation deployment within 48 hours for critical issues.
7. Ethical AI Commitment
RisingPoint does not deploy AI systems for mass surveillance, social scoring, manipulation of democratic processes, or any application designed to cause harm. We reserve the right to decline engagements that conflict with these principles.
For questions regarding AI governance, compliance, or our regulatory frameworks, contact: enterprise@risingpoint.io
Intellectual Property
1. Ownership
All content, trademarks, logos, software, documentation, methodologies, and materials on this website and within the Services are the intellectual property of Rising Point Technologies Sdn. Bhd. and/or RisingPoint LLC (U.A.E), or are used under license. This includes but is not limited to the RisingPoint brand, the Tara AI Consultant, the Enterprise Agent Builder, and all associated product names and designs.
2. Restrictions
You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content, software, or materials from this website or the Services without prior written permission from RisingPoint.
3. Client Deliverables
Intellectual property rights for custom work products created under client engagements are governed by the applicable Master Service Agreement or Statement of Work executed between the parties.
4. Trademarks
"RisingPoint", "RisingPoint.io", the RisingPoint dot-burst logo, and "Tara" are trademarks of Rising Point Technologies Sdn. Bhd. and/or RisingPoint LLC (U.A.E). All third-party trademarks referenced on this website are the property of their respective owners.
Disclaimer
1. Limited Warranty
RisingPoint provides a limited warranty on all deliverables, scoped exclusively to the project engagement and valid only for the duration of the active service period as defined in the applicable Master Service Agreement ("MSA") or Statement of Work ("SOW"). During the active service period, RisingPoint warrants that all delivered systems, agents, and software will perform materially in accordance with the specifications documented in the SOW.
Upon expiration or termination of the service period, all warranty obligations cease unless a maintenance retainer or extended support agreement is in effect. Clients are responsible for ongoing operation, hosting, and maintenance of delivered systems after the service period ends, unless a separate support engagement is executed.
This limited warranty does not cover defects or issues arising from:
- Modifications made to delivered systems by the client or any third party without RisingPoint's written approval
- Use of the deliverables outside the scope, environment, or specifications documented in the SOW
- Failures caused by third-party infrastructure, APIs, or services outside RisingPoint's control
- Force majeure events including but not limited to natural disasters, government actions, or internet outages
2. Project-Based Scope
All warranties, representations, and service-level commitments made by RisingPoint are project-based and apply solely to the specific engagement, deliverables, and systems defined in the governing MSA or SOW. Warranties do not extend to general advisory content, website information, marketing materials, or any services not explicitly contracted.
3. Exclusion of Implied Warranties
To the maximum extent permitted by applicable law, RisingPoint expressly disclaims all implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except as specifically stated in the applicable MSA or SOW. The website and all publicly available content are provided "as is" and "as available" without warranty of any kind.
4. No Professional Advice
The information provided on this website does not constitute legal, financial, tax, medical, or other professional advice. You should consult qualified professionals for advice specific to your circumstances.
5. Case Studies and Metrics
Performance metrics, case studies, and results referenced on this website are based on specific client engagements and may not be representative of all outcomes. Actual results may vary depending on the scope, complexity, and conditions of each deployment.
6. Third-Party Links
This website may contain links to third-party websites. RisingPoint is not responsible for the content, privacy practices, or terms of any third-party websites.
7. AI-Generated Content
Certain interactive features on this website, including the Tara AI Consultant, utilise artificial intelligence. Responses generated by AI are informational and should not be relied upon as definitive advice. RisingPoint is not liable for any decisions made based on AI-generated content.
For any legal inquiries, please contact: enterprise@risingpoint.io
Last updated: September 2026