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Telecommunications: Enhancing Customer Support with Chatbots
The Challenge
Call centers buzzed with frustrated customers. Long wait times. Repetitive queries. The human agents needed backup.
The Solution
AI chatbots stepped in. They answered billing questions, troubleshooted network issues, and even cracked jokes. Customers chatted away, blissfully unaware they weren’t talking to humans.
The Outcome
Average handling time dropped by 25%. First-call resolution improved.
ROI delivered a 20% cost reduction. Our client was now future proof to manage all intervals and the dynamic traffic of transactions from their subscribers.
